Getting Your Employees Ready for Work in the Age of AI

Most employees are ready to do what they need to do. Will companies step up? The era of AI is upending work as we know it. And as companies start using intelligent technologies in earnest, many people who have been well-trained for their positions for a long time may suddenly find themselves in uncharted waters. The good news is that employees are ready to embrace the changes they see coming. According to an Accenture survey on the future workforce, over 60% of [...]

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Five AI Solutions Transforming B2B Marketing

AI solutions such as automated emails and predictive analytics can act as a force multiplier for B2B marketing teams. Megan Wharton is an excellent sales assistant. She’s been at her job only a few months, but she’s easily the best person at qualifying promising leads on her team. Megan has a remarkable knack for chatting with potential customers over email, and knows exactly what to write to get prospects talking with a salesperson. While her counterparts disqualify leads after a [...]

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ARTIFICIAL INTELLIGENCE IN BUSINESS GETS REAL

Pioneering Companies Aim for AI at Scale September 17, 2018 by: SAM RANSBOTHAM, PHILIPP GERBERT, MARTIN REEVES, DAVID KIRON, AND MICHAEL SPIRA Companies are looking to artificial intelligence to create business value, and as MIT Sloan Management Review’s 2018 Global Executive Study and Research Report on AI shows, Pioneer organizations are pulling ahead of their counterparts. By deepening their commitment to AI and focusing on revenue-generating applications over cost savings, these early implementers are positioning themselves to reap the benefits of AI at scale. Executives [...]

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Revisiting the Jobs Artificial Intelligence Will Create

This audio conversation digs into research on the emerging job categories spurred by AI and what leaders should be thinking about next. MIT SMR editor in chief Paul Michelman recently spoke with authors Paul Daugherty and H. James Wilson to discuss the research that went into their 2017 article “The Jobs That Artificial Intelligence Will Create” and to find out what new developments in this space have their attention. Key takeaways from the discussion include: Soft skills will be crucial for collaborating with [...]

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Humanizing Tech May Be the New Competitive Advantage

Trust in technology is being eroded by concerns about data security — and if tech leaders want that trust back, they need to think about their products’ privacy implications. At Google’s annual developer conference, Google I/O 2018, the company’s CEO Sundar Pitchai proudly demonstrated Google Duplex, a new artificial intelligence voice technology, making a remarkably human-sounding reservation over the phone. The problem was that the actual human on the other line did not know she was interacting with a bot. [...]

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How Human-Computer ‘Superminds’ Are Redefining the Future of Work

Virtually all human achievements have been made by groups of people, not lone individuals. As we incorporate smart technologies further into traditionally human processes, an even more powerful form of collaboration is emerging. The ongoing, and sometimes loud, debate about how many and what kinds of jobs smart machines will leave for humans to do in the future is missing a salient point: Just as the automation of human work in the past allowed people and machines to do many [...]

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Get the Most Out of AI Today

A conversation with Airbnb’s Theresa Johnson highlights three tangible ways AI can help companies. With all the clamor about the potential of AI, what are companies actually getting now for their AI investments? Fast-improving technologies are fascinating but frustrating. When technologies progress quickly, executives can feel that they are on a treadmill with the carrot always dangling just out of reach. They know they are making an investment — they can see the money and effort disappearing — but the benefits can [...]

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How AI Can Amplify Human Competencies

Advanced systems will continue to help people do their jobs better instead of replacing them. Though artificial intelligence systems are already becoming a part of daily life, recent debates about AI and the future of work have gained a sense of urgency. The late Stephen Hawking worried that humans “couldn’t compete, and would be superseded” by machines, while Tesla founder Elon Musk has suggested that competition in AI could lead to World War III. The Economist reported earlier this year that nearly half [...]

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Want the Best Results From AI? Ask a Human

Collaboration with humans is essential when it comes to implementing machine learning. Companies of all kinds are adopting artificial intelligence (AI) and machine-learning systems at an accelerated pace. International Data Corp. (IDC) projects that shipments of AI software will grow by 50% per year and will reach $57.6 billion in 2021 — up from $12 billion in 2017 and just $8 billion in 2016. AI is being applied to a range of tasks, including rating mortgage applications, spotting signs of trouble on [...]

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The Problem With AI Pilots

AI technology is not just an experiment. Over the past year or so we’ve been engaged in an effort to tell the story of how large organizations are deploying artificial intelligence in their businesses. We were encouraged by the response to the 2018 NewVantage Partners executive survey, in which 93% of respondents said their organizations were investing in AI initiatives. Plenty of companies to write about, we thought. These were very large organizations spending goodly sums on AI and with a [...]

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