Agility and Automation that AI can bring to security operations

In conversation with Mr. Amit Roy – EVP & Regional Head of EMEA, Paladion

As global leaders in technology solutions, where do you see AI in GCC when compared to AI across the globe?

The GCC stands in a position of great opportunity. They have the chance to take the lead in adoption of AI and show the rest of the world how to best do so. And from our position as cybersecurity providers, we see a critical need to leverage the agility and automation that AI can bring to security operations. Organizations in the region face a greater volume of sophisticated attacks from Hacktivists than organizations in any other country. They need to bring AI to their defence today.

With appointing an AI Minister, UAE has shown that it is thinking way beyond most of the countries in the world, how does Paladion compliment UAE’s AI Vision?

First, we also want to applaud UAE for taking concrete action to embrace AI. However, UAE’s organizations must still take personal responsibility for bringing AI to their critical functions. So, the two must work together. The country, and its organizations must work hand-in-hand to make AI a reality. At Paladion, our role in all this is small, simple, but vital— we help organizations fulfil their responsibility to bring AI to their cybersecurity efforts. We have already taken our first step in this direction by launching the region’s first AI-Driven SOC, which will operate out of Dubai and service all our long-standing and new customers in the Middle East. We will talk more about this launch at the event.

While we know AI will increase efficiency and productivity, what will the cost implication and its impact on jobs be?

Will AI come in at a competitive cost is not the correct metric to use when evaluating AI. In many industries, AI is being used to reduce costs by reducing manual labour. However, in cybersecurity AI is being deployed to perform an action that no human-only team could do—AI automates repetitive cybersecurity activities revolving around data collection and scrubbing, primarily related to threat detection and response orchestration, but it still relies on human experts to handle most of the higher-order tasks of cybersecurity. So, in cybersecurity AI is not only improving efficiency but also creating more jobs, because as AI is deployed extensively the need for data scientists and analysts will increase.

We see a lot of organizations talking about a technology-driven future but fail to execute their plans, what would you like to suggest to them?

You cannot simply slap new technology on top of your existing business. In cybersecurity, we’re seeing many vendors purchase some 3rd party AI functionality simply so they can appear relevant. At Paladion, we developed our own proprietary AI platform—AI.saac—and wove it into every stage of our comprehensive MDR program. It works fluidly with our 1,000+ security experts, at every stage of our service… it’s not simply an afterthought or a marketing gimmick. So, my advice would be to evaluate new technologies in the context of your business and existing infrastructure. Most importantly, you should know the answer to the question, “When can I start seeing returns from this investment?”

What can delegates expect from your presentation at the Artelligence Forum in April?

Our COO, Sunil Gupta, will have an extremely practical discussion of AI in cybersecurity in our session. There is too much hype out there on this topic. Most of the people talking about AI in cyber security have never really engaged with the technology for a defence application. But we have substantial experience providing AI-driven cyber defence to many leading global organizations. In our talk, we will cut through the fluff around the topic, and give our “real world” perspective.

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